Vantiv experienced a minor incident on August 12, 2026 affecting Transaction API and Control Panel and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 10:59 PM UTC
We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.
- identified Aug 12, 2026, 11:30 PM UTC
We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.
- monitoring Aug 12, 2026, 11:34 PM UTC
We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.
- resolved Aug 12, 2026, 11:55 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.