Vantiv incident

Elevated Email Delivery Failures to Microsoft Consumer Domains (Outlook/Hotmail/MSN)

Notice Ongoing View vendor source →

Vantiv is currently experiencing a notice incident affecting Control Panel, which began 2h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 06:02 PM UTC
Resolved
Ongoing
Duration
● 1h 56m
Detected by Pingoru
May 13, 2026, 06:02 PM UTC

Affected components

Control Panel

Update timeline

  1. monitoring May 13, 2026, 06:02 PM UTC

    We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.