Vantiv experienced a minor incident on May 3, 2026 affecting Transaction API and Query API, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction APIQuery API
Update timeline
- investigating May 03, 2026, 09:51 PM UTC
We are currently investigating increased latency affecting API requests. Some may experience slower-than-normal response times.
- identified May 03, 2026, 10:12 PM UTC
We have identified the issue. Our team is actively working on implementing a fix and mitigating the impact.
- monitoring May 03, 2026, 10:24 PM UTC
A fix has been implemented and we are monitoring to confirm all services are stable.
- resolved May 03, 2026, 10:45 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.