Vantiv incident

Fiserv / First Data Latency and Settlement

Minor Resolved View vendor source →

Vantiv experienced a minor incident on September 18, 2025 affecting First Data Omaha and First Data Nashville and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 03:13 PM UTC
Resolved
Sep 18, 2025, 04:41 PM UTC
Duration
1h 28m
Detected by Pingoru
Sep 18, 2025, 03:13 PM UTC

Affected components

First Data OmahaFirst Data NashvilleFirst Data Nashville NorthFirst Data CaribbeanFirst Data Canada

Update timeline

  1. investigating Sep 18, 2025, 03:13 PM UTC

    Engineers are currently investigating increased latency on transactions to First Data platforms beginning at approximately 11:32 PM CDT. Settlements to First Data platforms scheduled since 11:32 PM CDT are currently delayed.

  2. monitoring Sep 18, 2025, 03:35 PM UTC

    Engineers are monitoring latency on First Data platforms. Latency is currently normal for these platforms.

  3. resolved Sep 18, 2025, 04:41 PM UTC

    We have observed no further latency or settlement issues on First Data platforms. The issue began at approximately 11:32 PM CDT. Latency returned to normal at approximately 10:26 AM CDT. Settlement file processing is currently up-to-date.