Vantiv incident

Api processing and Unable to login

Major Resolved View vendor source →

Vantiv experienced a major incident on October 13, 2025 affecting Transaction API and Control Panel and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 07:20 PM UTC
Resolved
Oct 13, 2025, 11:17 PM UTC
Duration
3h 57m
Detected by Pingoru
Oct 13, 2025, 07:20 PM UTC

Affected components

Transaction APIControl PanelQuery API

Update timeline

  1. investigating Oct 13, 2025, 07:20 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 13, 2025, 07:28 PM UTC

    We have recovered and monitoring for any further issues.

  3. investigating Oct 13, 2025, 07:55 PM UTC

    We are currently investigating an issue with reaching our login page and api processing

  4. monitoring Oct 13, 2025, 08:57 PM UTC

    Our Site Reliability Engineers have mitigate the issue. We are monitoring for any further issues. We appreciate your patience.

  5. resolved Oct 13, 2025, 11:17 PM UTC

    This incident is resolved.