Vantiv experienced a minor incident on December 2, 2025 affecting Credit Card Processing, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Card Processing
Update timeline
- investigating Dec 02, 2025, 07:31 PM UTC
Our engineering team is currently investigating elevated error rates and failed capture attempts.
- identified Dec 02, 2025, 07:41 PM UTC
We have identified the issues relating to the elevated error rates and failed capture attempts. Engineers are working to resolve the issue as soon as possible.
- identified Dec 02, 2025, 07:46 PM UTC
We have identified and resolved the issue with the elevated error rates and failed capture attempts. Engineers are closely monitoring to confirm all services are stable.
- resolved Dec 02, 2025, 08:12 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.