Vantiv incident

Gateway inaccessible

Major Resolved View vendor source →

Vantiv experienced a major incident on January 23, 2026 affecting Transaction API and Control Panel and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 04:51 PM UTC
Resolved
Jan 23, 2026, 07:56 PM UTC
Duration
3h 5m
Detected by Pingoru
Jan 23, 2026, 04:51 PM UTC

Affected components

Transaction APIControl PanelQuery API

Update timeline

  1. investigating Jan 23, 2026, 04:51 PM UTC

    Our engineers are investigating an issue related to the gateway having difficulty loading.

  2. identified Jan 23, 2026, 05:15 PM UTC

    Our engineers have identified the issue and are working promptly on restoring operation.

  3. monitoring Jan 23, 2026, 05:17 PM UTC

    A fix has been implemented and operation has been restored back to normal. We are monitoring closely.

  4. resolved Jan 23, 2026, 07:56 PM UTC

    We have observed no further errors.