Vantiv experienced a minor incident on February 10, 2026 affecting Query API, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 05:25 PM UTC
We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.
- identified Feb 10, 2026, 05:56 PM UTC
Engineering is deploying a mitigation to address elevated error rates and increased page load times. This issue is impacting Web Portals and Quick Click. We will continue to provide updates as mitigation progresses.
- monitoring Feb 10, 2026, 06:23 PM UTC
We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. Our engineers are closely monitoring systems to confirm all services remain stable.
- resolved Feb 10, 2026, 08:45 PM UTC
No further issues have been observed.