VanillaSoft incident

UPDATE: VOiP Outbound Dialing/Fail to Establish

Minor Resolved View vendor source →

VanillaSoft experienced a minor incident on August 20, 2025 affecting VanillaSoft VoIP/SMS, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 04:47 PM UTC
Resolved
Aug 20, 2025, 07:09 PM UTC
Duration
2h 22m
Detected by Pingoru
Aug 20, 2025, 04:47 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. monitoring Aug 20, 2025, 04:47 PM UTC

    Our engineers confirm a fix has been deployed. Although we have seen significant improvements, some, clients may still be experiencing intermittent issues including call failed to establish errors, dead air and call drops. The entire team is working on these issues and treating this as a high priority. Please continue to engage our customer support team. Thank you

  2. monitoring Aug 20, 2025, 06:40 PM UTC

    Our engineers have implemented additional measures to bring us to resolution. Calls are working both inbound and outbound, please contact support if you continue to experience issues. We are continuing to monitor the situation closely.

  3. resolved Aug 20, 2025, 07:09 PM UTC

    The inbound and outbound dialing issues are now resolved. Thank you. Should you experience any further issues, please contact our Customer Support Team.