VanillaSoft incident

VoIP is currently down for all customers

Critical Resolved View vendor source →

VanillaSoft experienced a critical incident on February 21, 2021 affecting VanillaSoft VoIP/SMS, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2021, 11:48 PM UTC
Resolved
Feb 22, 2021, 12:25 AM UTC
Duration
37m
Detected by Pingoru
Feb 21, 2021, 11:48 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Feb 21, 2021, 11:48 PM UTC

    VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

  2. monitoring Feb 21, 2021, 11:57 PM UTC

    Phone lines have been restored. We continue to investigate the root cause of the incident, while also testing that all features are fully functional.

  3. resolved Feb 22, 2021, 12:25 AM UTC

    All systems are officially operational. This brief outage is resolved. We thank you for your patience.