VanillaSoft incident

Networking Issue Causing Outage

Notice Resolved View vendor source →

VanillaSoft experienced a notice incident on April 29, 2022 affecting VanillaSoft Web Application and VanillaSoft Legacy Application, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2022, 02:00 PM UTC
Resolved
Apr 29, 2022, 08:36 PM UTC
Duration
6h 35m
Detected by Pingoru
Apr 29, 2022, 02:00 PM UTC

Affected components

VanillaSoft Web ApplicationVanillaSoft Legacy Application

Update timeline

  1. investigating Apr 29, 2022, 02:00 PM UTC

    Our Google Cloud hosting center is currently experiencing some network issues that are being investigated and that are impacting performance. We will update as soon as possible.

  2. monitoring Apr 29, 2022, 02:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2022, 08:36 PM UTC

    This incident has been resolved.