VanillaSoft incident

Intermittent VoIP Issues

Major Resolved View vendor source →

VanillaSoft experienced a major incident on June 17, 2023 affecting VanillaSoft VoIP/SMS, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2023, 08:51 PM UTC
Resolved
Jun 18, 2023, 01:31 AM UTC
Duration
4h 40m
Detected by Pingoru
Jun 17, 2023, 08:51 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Jun 17, 2023, 08:51 PM UTC

    We are currently investigating intermittent VoIP connectivity problems that are impacting some customers.

  2. monitoring Jun 17, 2023, 09:18 PM UTC

    Service has been restored, but we are still monitoring the situation.

  3. resolved Jun 18, 2023, 01:31 AM UTC

    Service remains stable. We continue to monitor but consider this issue resolved.