VanillaSoft experienced a minor incident on July 20, 2023 affecting VanillaSoft VoIP/SMS, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 20, 2023, 03:05 PM UTC
We are currently investigating "no ringing on outbound calls" with our VanillaSoft VoIP Systems. Calls are still connecting to the intended party. There may be some clients that are currently experiencing no audio afterwards. This issue is only affecting a subset of client and may be intermittent. We will continue to monitor and provide an update once a resolution has been established.
- resolved Jul 20, 2023, 03:45 PM UTC
The VanillaSoft team were monitoring an intermittent call connection issues that occurred between 10:00am and 10:45am EDT this morning. The issue was related to a file access problem that has been recovered. The problem was sporadic and not happening system wide. Outbound call and audio issues have now been resolved.