VanillaSoft experienced a minor incident on September 18, 2023 affecting VanillaSoft VoIP/SMS, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
VanillaSoft VoIP/SMS
Update timeline
- monitoring Sep 18, 2023, 07:58 PM UTC
The VanillaSoft Support team is aware of the call issues that are happening to some of our customers. We have isolated the problem and are working on a resolution. Affected Components -Inbound Dialing -Outbound Dialing -Call Center
- resolved Sep 18, 2023, 08:27 PM UTC
The VoIP call issues that have been reported by some of our clients have now been resolved. All Dialing and Call Center functionalities have been restored.