VanillaSoft experienced a minor incident on October 17, 2023 affecting VanillaSoft VoIP/SMS, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
VanillaSoft VoIP/SMS
Update timeline
- investigating Oct 17, 2023, 06:11 PM UTC
We are investigating reports of performance degradation for some of our VoIP service which is only impacting some of our clients. Our engineers are currently working on addressing and resolving these issues.
- resolved Oct 17, 2023, 06:19 PM UTC
Our engineers were able to identify the root cause of the degradation and systems are now operational.