VanillaSoft experienced a major incident on October 30, 2023 affecting VanillaSoft VoIP/SMS, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
VanillaSoft VoIP/SMS
Update timeline
- investigating Oct 30, 2023, 01:21 PM UTC
We are investigating reports of a possible service outage affecting some of our VoIP services. Our engineers are currently working on addressing and resolving these issues.
- monitoring Oct 30, 2023, 01:30 PM UTC
Our engineers have identified and addressed the issues causing the SIP errors. Dialing and receiving calls have been re-established. The team will continue to monitor.
- resolved Oct 30, 2023, 02:14 PM UTC
Our VanillaSoft VoIP services are now operational. Thank you for your patience and understanding.