VanillaSoft incident

No Audio on VS Connect (Inbound/Outbound Calls)

Major Resolved View vendor source →

VanillaSoft experienced a major incident on November 29, 2023 affecting VanillaSoft VoIP/SMS, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2023, 07:00 PM UTC
Resolved
Nov 29, 2023, 07:13 PM UTC
Duration
13m
Detected by Pingoru
Nov 29, 2023, 07:00 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Nov 29, 2023, 07:00 PM UTC

    Our VoIP services are currently experiencing intermittent audio issues affecting inbound and outbound calls for some clients. We are actively investigating and hope to have this resolved

  2. resolved Nov 29, 2023, 07:13 PM UTC

    Our VoIP audio for inbound and outbound has been restored. Thank you for your patience, and we apologize for any inconveniences that this may have caused.