VanillaSoft incident

VanillaSoft VoIP Inbound and Outbound Call Issue

Critical Resolved View vendor source →

VanillaSoft experienced a critical incident on December 12, 2023 affecting VanillaSoft VoIP/SMS, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 12:56 PM UTC
Resolved
Dec 12, 2023, 01:33 PM UTC
Duration
37m
Detected by Pingoru
Dec 12, 2023, 12:56 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Dec 12, 2023, 12:56 PM UTC

    Our engineers are currently investigating a major outage affecting all inbound, outbound, and SMS traffic. This outage is also affecting call center call routing. We will provide an update as soon as the team is able to identify the root cause. We apologize for any inconvenience, and we thank you for your patience.

  2. monitoring Dec 12, 2023, 01:05 PM UTC

    Our engineers have identified the issue and have implemented a workaround. Our engineers are currently monitoring the system and will provide an update upon resolution. Again, we thank you for your patience and understanding.

  3. resolved Dec 12, 2023, 01:33 PM UTC

    Our VoIP services are now operational.