VanillaSoft experienced a major incident on December 19, 2023 affecting VanillaSoft Web Application, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
VanillaSoft Web Application
Update timeline
- identified Dec 19, 2023, 11:09 PM UTC
We have identified an issue with the VanillaSoft servers that is causing long load times and preventing some users from using the platform. A fix is being worked on and will be deployed shortly.
- resolved Dec 19, 2023, 11:20 PM UTC
The fix has been deployed and is holding. All services are operational.