VanillaSoft experienced a critical incident on April 20, 2024 affecting VanillaSoft VoIP/SMS, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2024, 02:24 PM UTC
We are aware of VoIP issues that are creating a SIP 503 error. Our engineers have identified the issue and are currently working on its resolution. We appreciate your patience and apologize for this inconvenience. We will update as soon as it is resolved.
- identified Apr 20, 2024, 02:57 PM UTC
Our engineers are continuing to investigate the cause of the SIP errors and registration issues. We will send another update as soon as our engineers deploy a resolution. Once again, we thank you for your patience.
- identified Apr 20, 2024, 03:29 PM UTC
Our engineers have identified the issues and are currently implementing a resolution. We will update once again shortly.
- monitoring Apr 20, 2024, 03:42 PM UTC
Our engineers have confirmed that the sip errors and registration issues are fully resolved. You may need to restart your VoIP services in order to place and receive calls. If you require any further assistance, you can reach out directly to our support team by calling 972-200-0179 Thank you for your patience and we appreciate your business.
- resolved Apr 20, 2024, 05:35 PM UTC
SIP 503 errors are now resolved. VoIP services are operational.