VanillaSoft experienced a critical incident on May 2, 2024 affecting VanillaSoft VoIP/SMS, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2024, 10:49 PM UTC
We are currently investigating a possible outage on our VoIP and Clarity Portal. This is impacting inbound and outbound dialing as well as accessing the Clarity portal website. Our engineers have been informed and are currently investigating the root cause. We apologize for this inconvenience, and we appreciate your patience
- investigating May 02, 2024, 11:10 PM UTC
The Clarity Portal is now operational. We are still investigating the inbound and outbound dialing issues. Our engineers are continuing to investigate the root cause. We will send another update shortly. Once again, we thank you for your patience.
- monitoring May 02, 2024, 11:14 PM UTC
Our engineers have confirmed that inbound and outbound dialing are now operational. We will continue to monitor the situation.
- monitoring May 02, 2024, 11:14 PM UTC
We are continuing to monitor for any further issues.
- resolved May 02, 2024, 11:24 PM UTC
The inbound and outbound dialing issues have now been resolved. Clients are reporting that they are able to place and receive calls without issues.