VanillaSoft incident
Email Deliverability Delayed for Some VanillaSoft Users
VanillaSoft experienced a minor incident on September 6, 2024 affecting VanillaSoft Web Application, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 06, 2024, 02:03 PM UTC
We have received reports that some of our users are experiencing delays relating to email deliverability. Our engineers have identified the issue and implemented a resolution. As the system resumes its sending capabilities, it may take some time for our email system to process through the backlog. Your patience and understanding will be greatly appreciated. Our engineers will continue to monitor emails until all emails are marked as successfully delivered. If you have any additional questions or concerns, please reach out to our Customer Support Team at 972-200-0179 option 2 or via email at [email protected]. We apologize for any inconvenience these delay may have caused.
- resolved Sep 06, 2024, 07:52 PM UTC
Email deliverability issues are now resolved. Please reach out to the Customer Support team should you are still experiencing issues. We thank you for your patience and apologize for any inconveniences this may have caused.