VanillaSoft incident
Partial Outage- SMS/HUD/VM Drop not functioning for some VanillaSoft Clients
VanillaSoft experienced a major incident on September 27, 2024 affecting VanillaSoft VoIP/SMS, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2024, 02:29 PM UTC
We are currently experiencing a partial outage affecting the following services: SMS HUD VM DROP Issue: Some of our clients are reporting that they are unable to utilize the services marked above ETA for Resolution: Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/
- investigating Sep 27, 2024, 02:39 PM UTC
For clients who are currently experiencing issues with VM Drop, there is a workaround. The current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are continuing to work with our engineers to resolve your issues. Thank you for your patience. Please reference the status page for more information.
- resolved Sep 27, 2024, 03:14 PM UTC
We are pleased to inform you that the outage affecting SMS/HUD/VM Drop has been resolved. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team. Thank you for your cooperation.