VanillaSoft incident

Some Clients unable to log into the VoIP Portal/Unable to place or receive calls

Critical Resolved View vendor source →

VanillaSoft experienced a critical incident on November 13, 2024 affecting VanillaSoft VoIP/SMS, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 12:13 AM UTC
Resolved
Nov 13, 2024, 12:32 AM UTC
Duration
19m
Detected by Pingoru
Nov 13, 2024, 12:13 AM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Nov 13, 2024, 12:13 AM UTC

    We have received reports that some clients are unable to log into the VoIP Portal, unable to place or receive calls. Our VoIP engineers are currently investigating. We apologize for the inconvenience and thank you for your patience.

  2. monitoring Nov 13, 2024, 12:19 AM UTC

    We have received an update from our VoIP engineers that the VoIP Portal is functional and calls are coming in. If you are still experiencing any issues, please contact the customer support team.

  3. resolved Nov 13, 2024, 12:32 AM UTC

    Our VoIP engineers are now confirming that the Portal is operational and that calls are being placed and received without any issues. Again, we apologize for the inconvenience and thank you all for your patience and understanding. If you require any further assistance, please contact our customer support team.