VanillaSoft incident

Clarity Portal, Call Recording and API Related Services Impacted

Major Resolved View vendor source →

VanillaSoft experienced a major incident on January 23, 2025 affecting VanillaSoft VoIP/SMS, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 10:39 PM UTC
Resolved
Jan 24, 2025, 12:38 AM UTC
Duration
1h 59m
Detected by Pingoru
Jan 23, 2025, 10:39 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating Jan 23, 2025, 10:39 PM UTC

    Our VoIP engineers are currently investigating an issue with Oracle Cloud affecting some of our Clarity services since around 4:20 PM EST (21:20 GMT). Some inbound and outbound calls may be impacted as a result of this outage. Some may also be experiencing "Failed to Establish" when attempting to place an outbound call. Our Engineering Team is currently working with the provider to bring the services back online.

  2. investigating Jan 23, 2025, 10:42 PM UTC

    The VoIP engineers are still working on these issues. Click to Dial may be impacted; however, manual inbound and outbound dialing should still be working. We will continue to update as they become available. Thank you for your patience and understanding.

  3. investigating Jan 24, 2025, 12:16 AM UTC

    Our engineers are still working towards a resolution with Oracle Cloud. We will continue to keep you updated. We apologize for any inconvenience this may cause.

  4. resolved Jan 24, 2025, 12:38 AM UTC

    We received confirmation that all service are now operational. If you continue to experience issues, please contact our customer support team. Thank you