VanillaSoft experienced a major incident on April 14, 2025 affecting VanillaSoft Web Application, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2025, 07:09 PM UTC
We are currently experiencing slowness and latency issues across the VanillaSoft platform. This may affect your ability to access certain features or result in delayed system responses. Our engineering team is actively investigating the root cause and working diligently to implement a resolution as quickly as possible. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding as we work to restore optimal performance. We will continue to provide updates as more information becomes available. — The VanillaSoft Support Team
- identified Apr 14, 2025, 07:21 PM UTC
Our engineers have identified the root cause and are currently working on deploying a fix as soon as possible. We will continue to provide updates as more information becomes available. Once again, we appreciate your patience.
- monitoring Apr 14, 2025, 07:32 PM UTC
A fix has been deployed, and we are seeing improved performance on the VanillaSoft platform. We will continue to monitor. If you encounter any further issues, please contact our Customer Support Team. We apologize for any inconvenience this may have caused. Thank you VanillaSoft Customer Support Team.
- resolved Apr 14, 2025, 07:44 PM UTC
The slowness and latency issues are fully resolved. Thank you for your patience and understanding.