UserTesting incident
US Region - Issues loading the results for some studies
UserTesting experienced a minor incident on February 23, 2024 affecting Login and Ratios & Responses, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2024, 02:24 PM UTC
[US Region] We are getting some reports of issues loading the results of some studies. Our team is investigating and will update as soon as we have more information. Apologies for the inconvenience.
- identified Feb 23, 2024, 04:28 PM UTC
We have identified the issue and are working to fix it ASAP. Thanks for your patience, we will continue to update in here.
- identified Feb 23, 2024, 06:26 PM UTC
[US Region] We continue to work on mitigating the issues. There might be intermittent issues accessing the platform as part of the mitigation efforts for a few minutes but the service should be back working really soon. Apologies for the inconvenience.
- monitoring Feb 23, 2024, 06:40 PM UTC
A fix has been implemented for now in the platform. For any impacted study, a full relaunch is required (even if it's currently offline) for it to work again. Apologies for the inconvenience and many thanks for your patience. We will continue to work to monitor that everything is working as expected and mitigate all issues.
- resolved Feb 27, 2024, 04:19 PM UTC
This incident has been resolved.