UserTesting incident

Failure to access Userzoom and UZGo platforms

Major Resolved View vendor source →

UserTesting experienced a major incident on July 25, 2023 affecting Login, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2023, 09:50 PM UTC
Resolved
Jul 25, 2023, 10:11 PM UTC
Duration
21m
Detected by Pingoru
Jul 25, 2023, 09:50 PM UTC

Affected components

Login

Update timeline

  1. investigating Jul 25, 2023, 05:54 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 25, 2023, 05:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 25, 2023, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 25, 2023, 09:50 PM UTC

    A fix has been implemented and we are continuing to monitor for any further issues.

  5. resolved Jul 25, 2023, 10:11 PM UTC

    This incident has been resolved.