UserTesting incident

Issues accessing the platform and taking studies

Minor Resolved View vendor source →

UserTesting experienced a minor incident on February 12, 2024 affecting Login and Video Player and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2024, 09:56 AM UTC
Resolved
Feb 12, 2024, 10:06 AM UTC
Duration
9m
Detected by Pingoru
Feb 12, 2024, 09:56 AM UTC

Affected components

LoginVideo PlayerUnmoderated research methods

Update timeline

  1. identified Feb 12, 2024, 09:56 AM UTC

    We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services. Apologies for the inconvenience.

  2. identified Feb 12, 2024, 09:57 AM UTC

    The access to the platform and analysis of results is available now. We are still working to restore the service when taking studies.

  3. resolved Feb 12, 2024, 10:06 AM UTC

    The incident is now resolved and the access to studies is back fully functional. Thanks for your patience.