UserTesting incident

Issues accessing studies and results for studies in EU region

Minor Resolved View vendor source →

UserTesting experienced a minor incident on May 15, 2024 affecting Ratios & Responses and Video Player and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 09:38 AM UTC
Resolved
May 15, 2024, 11:04 AM UTC
Duration
1h 25m
Detected by Pingoru
May 15, 2024, 09:38 AM UTC

Affected components

Ratios & ResponsesVideo PlayerUnmoderated research methods

Update timeline

  1. investigating May 15, 2024, 09:38 AM UTC

    We are receiving reports of issues accessing results and loading studies in accounts for EU region. We are investigating and will update very soon.

  2. monitoring May 15, 2024, 09:46 AM UTC

    Result pages and access to studies should be accessible again, we are still monitoring the service to make sure everything works correctly. Apologies for the inconvenience.

  3. resolved May 15, 2024, 11:04 AM UTC

    This incident has been resolved. Thanks for your patience.