UserTesting incident

We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

UserTesting experienced a notice incident on September 13, 2024, lasting 3d 16h. The incident has been resolved; the full update timeline is below.

Started: Sep 13, 2024, 08:34 PM UTC
Resolved: Sep 17, 2024, 01:07 PM UTC
Duration: 3d 16h
Detected by Pingoru: Sep 13, 2024, 08:34 PM UTC

Update timeline

investigating Sep 13, 2024, 08:34 PM UTC

We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work
identified Sep 16, 2024, 02:04 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 16, 2024, 03:39 PM UTC

We have just received word that a fix was just deployed. All uploads with Documents (docx and PDF) and spreadsheets appear to be working as expected again. We believe Audio and Video uploads should be good to go as well but we are still monitoring these cases because they are much bigger files. Thank you so much for your patience. We will provide another update regarding Videos and Audio when I know more.
resolved Sep 17, 2024, 01:07 PM UTC

This incident has been resolved.