UserTesting incident

Age Criteria not working correctly for some studies

Minor Resolved View vendor source →

UserTesting experienced a minor incident on October 24, 2024 affecting Study Recruitment by UserZoom, lasting 16h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 04:25 PM UTC
Resolved
Oct 25, 2024, 09:03 AM UTC
Duration
16h 37m
Detected by Pingoru
Oct 24, 2024, 04:25 PM UTC

Affected components

Study Recruitment by UserZoom

Update timeline

  1. investigating Oct 24, 2024, 04:25 PM UTC

    We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.

  2. identified Oct 24, 2024, 06:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 25, 2024, 09:03 AM UTC

    This incident has been resolved.