UserTesting incident
UserZoom Moderated - Android participant's audio missing during Mobile Moderated Sessions
UserTesting experienced a minor incident on October 28, 2024 affecting UserZoom Live Android App, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2024, 03:53 PM UTC
We are currently investigating an issue on Android where sound is cut off if a participant minimizes the UserZoom app during moderated tests to provide feedback on external apps. Our engineers are actively working on a solution, and we will provide an update once it's deployed. In the meantime, if your test requires participants to interact with apps outside of UserZoom, we recommend holding off on Android testing for moderated sessions until the issue is resolved.
- identified Oct 28, 2024, 05:58 PM UTC
The issue has been identified and it is affecting Android 14 users and a fix is being implemented.
- resolved Oct 30, 2024, 11:49 AM UTC
This incident has been resolved, the latest version of the Android UserZoom Live App solves the audio issue. Apologies for the inconvenience and thank you for your patience.