UserTesting incident

Problems loading the Results page in EU-based accounts

Critical Resolved View vendor source →

UserTesting experienced a critical incident on December 16, 2024 affecting Ratios & Responses and Transcripts and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 09:20 PM UTC
Resolved
Dec 17, 2024, 12:01 AM UTC
Duration
2h 40m
Detected by Pingoru
Dec 16, 2024, 09:20 PM UTC

Affected components

Ratios & ResponsesTranscriptsVideo PlayerData Exports

Update timeline

  1. investigating Dec 16, 2024, 09:20 PM UTC

    We are currently investigating an issue affecting users with EU-based accounts who may experience a blank page when attempting to load the results page. We appreciate your patience as we work to resolve this issue.

  2. monitoring Dec 16, 2024, 09:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 16, 2024, 09:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 17, 2024, 12:01 AM UTC

    This incident has been resolved.