UserTesting incident

IntelliZoom migration - Migration in progress, issues entering studies from the IZ panel

Minor Resolved View vendor source →

UserTesting experienced a minor incident on January 22, 2025 affecting Study Recruitment by UserZoom, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 12:46 PM UTC
Resolved
Jan 22, 2025, 02:27 PM UTC
Duration
1h 41m
Detected by Pingoru
Jan 22, 2025, 12:46 PM UTC

Affected components

Study Recruitment by UserZoom

Update timeline

  1. identified Jan 22, 2025, 12:46 PM UTC

    We are aware of issues impacting IntelliZoom panelists from entering UserZoom studies. We are in the middle of a migration and are working to restore that flow as soon as possible. Other methods of entry to the study are all working correctly. Apologies for the inconvenience.

  2. monitoring Jan 22, 2025, 12:55 PM UTC

    The issue should now be fixed and the entrance to the studies by the IntelliZoom panel is back to working correctly. Thank you for your patience. We will continue monitoring during the day.

  3. resolved Jan 22, 2025, 02:27 PM UTC

    All issues are resolved and the participation of IntelliZoom panelists is back to normal. Thank you for your patience.