UserTesting incident

Issue with Text Display: Button Labels and Input Fields Not Showing Correctly.

Minor Resolved View vendor source →

UserTesting experienced a minor incident on April 24, 2025 affecting Moderated in session experience and Unmoderated research methods, lasting 10h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 09:40 PM UTC
Resolved
Apr 25, 2025, 08:34 AM UTC
Duration
10h 54m
Detected by Pingoru
Apr 24, 2025, 09:40 PM UTC

Affected components

Moderated in session experienceUnmoderated research methods

Update timeline

  1. investigating Apr 24, 2025, 09:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 24, 2025, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 08:34 AM UTC

    This incident has been resolved.