Userpilot experienced a major incident on October 20, 2025 affecting Current status by service (Web Application), lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (Web Application)
Update timeline
- investigating Oct 20, 2025, 08:00 AM UTC
Our SSO service is impacted by the AWS incident in US-EAST-1. We are currently investigating options for restoring the SSO service despite the AWS incident.
- resolved Oct 20, 2025, 09:30 AM UTC
SSO Service has recovered. Our team continues to monitor the situation with our cloud provider.