Uscreen experienced a critical incident on June 27, 2022 affecting Storefront, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Storefront
Update timeline
- investigating Jun 27, 2022, 08:09 AM UTC
Our team is investigating issues related to custom domain loading issues.
- identified Jun 27, 2022, 08:42 AM UTC
The issue is related to Networking and Domain CNAME IP address, our team is continuing to work on a few potential fixes.
- identified Jun 27, 2022, 08:59 AM UTC
Issue affecting only customers with custom naked domains.
- monitoring Jun 27, 2022, 09:20 AM UTC
The issue is resolved. We still will highly recommend you to have CNAME installed as a primary point. Your naked domain can just redirect towards www domain.
- resolved Jun 27, 2022, 09:23 AM UTC
This incident has been resolved.