Uscreen incident

Live Chat messages

Minor Resolved View vendor source →

Uscreen experienced a minor incident on December 23, 2022 affecting API V2 and Storefront, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2022, 12:50 AM UTC
Resolved
Dec 23, 2022, 02:04 AM UTC
Duration
1h 13m
Detected by Pingoru
Dec 23, 2022, 12:50 AM UTC

Affected components

API V2Storefront

Update timeline

  1. investigating Dec 23, 2022, 12:50 AM UTC

    We are experiencing some issues with a loading of live chat messages due to networking issues with third party transport provider

  2. monitoring Dec 23, 2022, 01:24 AM UTC

    Small improvements have been implemented and we are monitoring the results.

  3. resolved Dec 23, 2022, 02:04 AM UTC

    This incident has been resolved.