Uscreen experienced a notice incident on December 2, 2023 affecting Storefront, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2023, 12:21 AM UTC
We're aware of an issue with loading the catalog and other pages on web and mobile apps. We're currently investigating the issue further. We will post updates here as soon as we have more information on this investigation.
- identified Dec 02, 2023, 12:35 AM UTC
One of our third-party cloud partners is currently experiencing an outage. We are actively working on finding solutions to restore catalog pages.
- identified Dec 02, 2023, 01:05 AM UTC
We are actively working on resolving the 3rd party cloud outage. Mobile apps are now operational and we are making progress with web pages.
- monitoring Dec 02, 2023, 01:16 AM UTC
A fix has been implemented to resolve the issue, and all mobile and web pages should now load correctly. We will continue to monitor the situation to ensure reliable performance.
- monitoring Dec 02, 2023, 01:16 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 02, 2023, 02:05 AM UTC
This incident has been resolved.