Uscreen incident

500 Error on Web Catalog

Major Resolved View vendor source →

Uscreen experienced a major incident on September 19, 2024 affecting Storefront, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2024, 02:45 PM UTC
Resolved
Sep 19, 2024, 03:13 PM UTC
Duration
27m
Detected by Pingoru
Sep 19, 2024, 02:45 PM UTC

Affected components

Storefront

Update timeline

  1. identified Sep 19, 2024, 02:53 PM UTC

    Our team has identified an issue causing some pages to display a 500 error. They are currently working on a quick fix to resolve this problem. Apps are unaffected.

  2. monitoring Sep 19, 2024, 02:54 PM UTC

    A fix has been implemented and pages should be loading now. Our team will continue to monitor.

  3. resolved Sep 19, 2024, 03:13 PM UTC

    This issue has been resolved. All pages are loading as expected.