Uscreen experienced a major incident on October 9, 2024 affecting Storefront, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2024, 02:21 PM UTC
We're investigating an issue with our servers that may impact stores with outdated DNS records. Our team is working on a solution with our 3rd party partners. We will continue to update this incident.
- identified Oct 09, 2024, 02:31 PM UTC
Our 3rd party server provider, DigitalOcean, is investigating the issue on their end. We will continue to monitor the situation. If your store is impacted, we highly recommend updating your DNS settings and migrating to our newer, more reliable servers.
- identified Oct 09, 2024, 03:47 PM UTC
We continue to monitor the situation with our 3rd party partner, DigitialOcean. We will continue to update this incident.
- monitoring Oct 09, 2024, 04:03 PM UTC
A fix has been implemented by our 3rd party partner, DigitialOcean and we're seeing sites come back online. Our team will continue to monitor.
- monitoring Oct 09, 2024, 04:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 09, 2024, 04:06 PM UTC
This incident has been resolved.