Uscreen experienced a major incident on October 10, 2024 affecting API V1 and API V2 and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 12:45 AM UTC
Our team is investigating an issue with Mobile and TV apps, experiencing an issue with loading the catalog. Web pages are unaffected. Please have impacted users login via a web browser in the meantime.
- investigating Oct 10, 2024, 12:45 AM UTC
Our team is investigating an issue with Mobile and TV apps, experiencing an issue with loading the catalog. Web pages are unaffected. Please have impacted users login via a web browser in the meantime.
- identified Oct 10, 2024, 01:01 AM UTC
Our team has identified a root cause for this incident and are preparing a fix. We'll keep this incident updated.
- resolved Oct 10, 2024, 01:09 AM UTC
Our team has rolled out a fix for this issue. All mobile and TV apps should be loading as expected now.