Uscreen experienced a minor incident on April 17, 2025 affecting Admin Portal and Storefront, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2025, 03:56 PM UTC
We’re currently investigating an issue causing increased loading times for some users. Our team is looking into it and working to identify the root cause. We’ll share more updates as soon as we have them. Thanks for your patience!
- identified Apr 17, 2025, 03:59 PM UTC
Our team has identified the root cause of the increased loading times and is working on a resolution. We’ll provide another update as soon as we have more information. Thank you for your continued patience.
- monitoring Apr 17, 2025, 04:10 PM UTC
We’ve deployed a fix, and the platform is currently recovering. Our team will continue to monitor performance closely to ensure everything remains stable. Thank you for your continued patience!
- resolved Apr 17, 2025, 08:09 PM UTC
The issue impacting loading times has been fully resolved. Platform performance has continued to be stable. Thanks again for your patience and understanding!