Urbantz incident

Elevated response time in Germany and Belgium

Critical Resolved View vendor source →

Urbantz experienced a critical incident on May 31, 2023, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2023, 04:30 AM UTC
Resolved
May 31, 2023, 06:50 AM UTC
Duration
2h 20m
Detected by Pingoru
May 31, 2023, 04:30 AM UTC

Update timeline

  1. resolved Oct 12, 2023, 09:12 AM UTC

    Starting at 6:50 AM UTC, several customers in Germany and Belgium reported slow response time of the Urbantz Web Application. The issue was caused by a regional network issue of our provider CloudFlare. The problem was resolved by our provider at 9:23 AM UTC. During the time of the incident, 2 attempts were made by our engineers to change our network routing and bypass CloudFlare. However, due to an unexpected behavior of CloudFlare's proxy, this caused the application to be unreachable during a few minutes until the change was reverted. In total, it caused 15 minutes of downtime.