Urban Sharing experienced a minor incident on July 13, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 13, 2023, 09:00 PM UTC
Type: Maintenance Duration: 4 hours Jul 12, 19:34:23 GMT+0 - Identified - As part of an upgrade of payment systems we expect a brief window of unavailability for processing of payments, and other payment related actions. While the upgrades are in progress, full unavailability is expected to last only a couple minutes. Jul 14, 00:17:36 GMT+0 - Completed - Maintenance completed. Payment services updated. Jul 13, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 13, 21:04:14 GMT+0 - Identified - Maintenance will be pushed two hours, to 01:00 CEST, to avoid interrupting in-progress trips and users. At 01:00 systems will close as normal and disallow new trips, at which point we'll begin maintenance. Jul 13, 20:00:58 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes.