Urban Sharing experienced a minor incident on August 10, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 10, 2023, 08:27 AM UTC
Type: Incident Aug 10, 19:15:01 GMT+0 - Resolved - Previously failed or missed payments should now be resolved and all orders updated. There are still some small residual issues with payment method management for a small subset of users that should resolve itself by tomorrow morning. Aug 10, 08:50:32 GMT+0 - Monitoring - Fix has been implemented and should restore normal operation. We're working on correcting previously failed payments. Aug 10, 08:39:45 GMT+0 - Identified - Issue has been identified, we're working on corrections Aug 10, 08:27:26 GMT+0 - Investigating - We're currently investigating issues with payment systems and various operations like purchases and card management