Urban Sharing experienced a major incident on December 11, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 11, 2024, 09:45 AM UTC
Type: Incident Duration: 1 day Affected Components: Segway Air Protocol, Omni, MEVO Dec 11, 09:45:00 GMT+0 - Investigating - We are currently investigating a drop in connectivity with some vehicles, leading to lock and unlock commands failing. Signs currently point towards network provider issues. Dec 11, 11:26:52 GMT+0 - Monitoring - Connectivity looks to be slowly re-establishing, with around 55% vehicles back online, and rising. Dec 11, 14:19:36 GMT+0 - Monitoring - Majority (90%) of Segway E-Bikes are back online. Mechanical Omni bikes are still largely unresponsive (70% unresponsive). Dec 12, 09:45:00 GMT+0 - Resolved - We consider this resolved from our view, however some vehicles are still unresponsive and recovering.