Urban Sharing incident

Impaired communication between IOT bridges and Core systems

Minor Resolved View vendor source →

Urban Sharing experienced a minor incident on May 15, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 10:00 PM UTC
Resolved
May 15, 2025, 10:00 PM UTC
Duration
—
Detected by Pingoru
May 15, 2025, 10:00 PM UTC

Update timeline

  1. resolved May 15, 2025, 10:00 PM UTC

    Type: Incident Duration: 15 hours and 31 minutes Affected Components: Pashley TD, Segway Air Protocol, Tampereen kaupunkipyörät, Backend Services, LINKA IoT, Omni, Oslo Bysykkel, MEVO, LOVÉLO libre-service, London Green Quarter May 15, 22:00:00 GMT+0 - Investigating - We are currently investigating an issue affecting around 10% of traffic between iot bridge components and core backend systems, causing vehicle states to not update promptly and correctly. May 16, 11:00:00 GMT+0 - Monitoring - A fix has been implemented and we're monitoring for further issues. May 16, 13:31:20 GMT+0 - Resolved - The issue looks to be resolved. There are still some vehicles with old state that need to be updated.