Urban Sharing experienced a major incident on October 31, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 31, 2023, 07:25 PM UTC
Type: Incident Oct 31, 20:54:27 GMT+0 - Resolved - Telit has resolved their VPN issues and connectivity resumed. Vehicles will start coming online and becoming available within the next minutes. Oct 31, 20:22:42 GMT+0 - Identified - We're still waiting for resolution from our VPN partner, Telit. Cited reasons being maintenance operations. Oct 31, 19:25:12 GMT+0 - Identified - We're seeing connectivity issues with one of our IoT communication partners' VPN connection to our systems, and as a result bike controllers in some systems are unable to communicate and unlock. This affects LOVELO Rouen and MEVO Gdansk systems.